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Spirit of Philoxenia - Essence of Hospitality

Ioannis explores the essence of hospitality management through the prism of Philoxenia. He ponders on hotel and restaurant management, leadership in hospitality, green issues, travel 2.0, technology, consumer behaviour, and hospitality education.

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Showing posts with the label word of mouth

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Unhappy Customers spread the bad news more than happy ones

November 01, 2021

bad news hospitality marketing pr unhappy customers word of mouth

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A pint of Ethics please!

October 26, 2015

beer customer service ethics food and beverage hospitality pub social issues word of mouth

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A Christmas Present to hospitality managers and restaurateurs, customer generated content tends to be positive!

November 10, 2010

customer generated content electronic online comments restaurant word of mouth

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Philoxenia - Essence of Hospitality