Can the All-Inclusive Nemesis of small & medium tourism related businesses in Greece also be the solution to their current crisis?


This year the Greek tourism industry is facing a paradox that defies logic simply because predicting consumer behavior in unstable economic environments becomes exponentially more difficult as politicians and banks play a game that few know the rules.

Logic would dictate that a country in crisis would drop prices and increase quality to the point where it would be the primary choice of destination. So if anything, we should expect an increase in reservations compared to last year.  Yet the reported cancellations of arrivals and the increasingly derelict hotels and restaurants suggest a different story.  Tourism instead of becoming the crutch
that helps the Greek economy, has fallen victim of the mismanagement of the Greek brand . What we now witness is the ripple effects of what happens when you lose the trust of travellers that consider you a potential destination.

So what really happened? Why did this fear over the state of the Greek transportation and the banking system escalated to the point where large Tour Operators would strongly advice their clients to bring cash with them because they may not be able to get euros from the Greek ATMs?

I remember reading the Art of War by Sun Tzu.  Sun Tzu describes the example of an Admiral who has a vast numerical advantage over his adversaries but makes the mistake of keeping a small boat attached to his frigate as a means of escape in case things go bad.  His people notice this and become so demotivated they lose the battle. We find ourselves in a similar war our little boat attached to our frigate is the advice large tour operators give their clients. But it is not the Tour Operators fault, it is us who have allowed fear to enter the hearts of our visitors and have done very little to manage their perceptions and regain their trust.

History dictates that in times of trouble Greeks have been the most inventive of people and now more than ever we must turn disadvantage to advantage. In times of need we work better together, so now is the time for small and medium tourism related businesses to group together and co-operate to create all inclusive packages  that compete against the all-inclusives of major operators and work as catalysts that regain the faith of visitors whilst at the same time deliver authentic experiences. 

Imagine local hotels working with local restaurants, bars, tour guides and retailers. Imagine consortia of such businesses in islands cities and villages  that make it easy for visitors to make one all inclusive payment for a one or two week experience that delivers a product that is profitable to the local consortia and great value to visitors who wont have to think twice about ATMs.  Why cant we make it easy for visitors to chose Greece over other competing destinations?

It is time we stopped expecting solutions from politicians,  or  major tour operators and worked together to compete  and win  this challenge. You may say it can’t happen «Αφτά δεν γίνονται» but I heard one Greek visionary named Peter Economides delivering a different message, and his voice is getting louder, he says....

...GINETAI...


Perhaps if we listened more to our inner Peter we could also believe that it CAN happen and one day GINETAI in Greece and its tourism industry is not just a hope but a reality.

Comments

  1. I think it's more than just fear of a banking collaps, which itself is quite serious. It's concerns about not being able to come back in time because some strike, it's worries over the healthcare as there are reports in our media that hospitals and pharmacies are out of stocks cause of unpaid bills and there was this dutch tourist who got beaten up cause they thought he was german. And Germans used to be the largest incoming groups of tourists. mismanagement of the brand indeed

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  2. Thanks for your comment Kim,
    that verifies my fears that we have managed perceptions so badly that the fear in the minds of tourists has escalated beyond logic. Every taxi driver or low income Greek I have spoken in Athens does not blame the Germans for the situation, they blame our politicians first and our culture second. I can understand the strikes fear though and how it affects peoples plans! Again on the aspect of transportation politicians should have made a deal with the relevant Unions and should have plastered every media possible with the info and guarantee that from May till October at the very least there will be no strike that would affect transport within Greece.... now that would have shown the leadership and insight we would like to have from our leaders in Greece... having said all the above my message is that Greeks are inventive people and instead of pointing the finger to anyone we should use that inventiveness and energy to provide meaningful solutions each within their own circle of influence...

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