A Christmas Present to hospitality managers and restaurateurs, customer generated content tends to be positive!

 

I am honoured to have my article (Electronic Meal Experience: A Content Analysis of Online Restaurant Comments) as a featured paper by the Cornell Hospitality Quarterly (CQ), journal.  This means that more people can read it without having to be subscribers of the journal.   

Visit this page:

http://www.hotelschool.cornell.edu/research/chr/pubs/quarterly/featured/

And download a copy of the article for yourself. I hope you enjoy reading it as much as I enjoyed writing it.